Strategy for the Environmental Service Quality Assessment and Improvement of the Parks Based on Fuzzy-IPA- A Case Study of the Park in Xinxiang Economic Development Zone

Park has important ecological, social and economic values serving as an urban open space with high usage frequency. After its completion, the environmental service quality of the park should be constantly improved to better serve the public. The park in Xinxiang Economic Development Zone, Henan Province, is investigated in this study. A total of 18 environmental service quality indicators of the park are included for the assessment of the public's perception of the importance and performance of environmental service quality of the park by IPA method. The results showed that all the 18 indicators have high importance in the environmental service quality of the park. In contrast, the performance of the public towards the park is generally low. The paired-sample t-test further confirms the significance difference between the importance and the performance of 16 indicators. The 18 indicators are divided into four categories: indicators requiring sustained efforts, indicators requiring emphatic improvement, indicators requiring moderate development and indicators requiring maintenance. Varying countermeasures need to be adopted depending on the category of the indicators to promote the environmental service quality of the park.